Quality Control of Car Seat

To All Valued CustomersTchou Tchou is fully committed to serving the intersection point needs of childs and children. As such, we want to address a recent commercialize development of our sister automobile poop model number 0907-888-TTICS.As you may know, Tchou Tchou has issued a voluntary output rec in completely of all infant railway car seat purchased in the last three months. In the charge of this development, we are offering to replace your newly purchased infant car seat with one of our earlier model at no extra speak to on your part.To ensure the safety of your children, we would like to request you to either founder the infant car seat at the store where you purchase the product or email us at email&160protected and we would be blissful to arrange for a pickup.We recognize the inconvenience this causes you. However, this action reflects Tchou Tchous commitment to high quality standards and ensuring that our products fully meet your expectations. satisfy know we a re working hard to leave alone you with the high-quality products and customer service you have coif to expect from Tchou Tchou. If you have each questions, please contact our toll supererogatory 24/7 customer service hotline at 1-800-82468.Sincerely,(Your Name)Manager, Sales and selling AnalystDate January 4, 2008To Fred Lucas, Manager, Manufacturing DepartmentFrom (Your Name), Manager, Sales and Marketing Analyst open(a) Quality Control of Car Seat Model Number 0907-888-TTICS position Language TrainingDue to the recent complaint that we have trustworthy from our client with regards to the tiny fragment of glass in the upholstery of the infant car seat, we have voluntarily recalled the products that were purchased within the past three months. This step was undertaken to intermit us the opportunity to thoroughly check the quality of our recalled product.Although our crash exist would be greatly affected we would like your department to replace the upholsteries of all the recalled infant car seats. In addition to the quality control recapitulation that we have been doing prior to the release of all our products, our technology department pass on to a fault perform a thorough check on all the machineries and equipments that are being used in the production of all our products.We revalue the suggestion made by some employees to improve the workplace in your department. The management officers have considered their suggestion and have recently made an establishment with a language instructor who could provide a program that would hasten ease of communication and learning of a second language among employees in the department. The in-house language instructor go out visit your department tomorrow and will present the program to you and your staff.Please keep me stick on on any development. Thank you very much.Hi Ms. Kathy,I have recently scripted a letter addressed to all our customers who have purchased the infant car seat model number 0907-888- TTICS. I have informed them or so the companys decision to recall the product and our willingness to replace the infant car seat with one of our earlier model at no extra cost on their part. This is in line with our commitment to provide them with the best quality products which our company has been noted for.I have also written the manufacturing department and asked them to replace all the upholsteries of the recalled infant car seat. The engineering department will likewise conduct a thorough review article on all the machineries and equipment in the production area to ensure that no(prenominal) of the fragment of glasses came from our production area. Furthermore, the language instructor will be coordinating with Fred Lucas in line with the in-house language program that will be provided to the employees.Although the complaint of one customer is an isolated case, the companys overhead expense will be greatly affected as a result of the product recall. However, the reputation o f Tchou Tchou and our customers satisfaction is our foremost concern. This may be the first time that we have recalled a product in our cardinal years of existence but given the time, the public will be fully sensible that we have been at par with our product standard.Please be assured that I will use my skills and expertise in projecting the good image of the company and to make the public aware that this problem did not arise from our company.I will keep you posted on any development.Sincerely,(Your First Name)